WEBSITE PRIVACY POLICY

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  This Privacy Policy applies to all personal information collected by VortexAi (we, us or our) via the website located at vortexai.com.au (Website).

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information we collect and hold about you may include: login credentials, payment details, email address, name, phone number, and address.

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

• Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable: 
  1. Whether the information or opinion is true or not; and
  2. Whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will generally not be classified as “Personal Information” and will not be subject to this Privacy Policy.

• Sensitive Information is defined in the Privacy Act as including information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive Information will be used by us only:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose; and
• With your consent or where required or authorized by law.

We may collect Personal Information in the following ways:

1. When you input such information into the Website, related app, or provide it to us in any other way.
2. Through cookies that enable us to track your Website usage and customize your experience. However, cookies generally do not personally identify you.
3. We use different types of cookies, including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for up to [DAYS] days and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
4. We generally do not collect Sensitive Information, but when we do, we comply with privacy laws.
5. Where reasonable and practicable, we collect your Personal Information directly from you. However, if a third party provides us with your Personal Information, we will take steps to make you aware of this.

We collect Personal Information to:

1. Provide you with the best service experience on the Website.
2. Keep in touch with you about developments in our business.

We only disclose Personal Information to service providers who assist in operating the Website, including hosting services, payment processors, customer support platforms, and analytics providers. These service providers are contractually obligated to maintain the confidentiality and security of your Personal Information.

By using our Website, you consent to receive direct marketing materials such as product updates, promotions, and newsletters. You can opt out at any time using the unsubscribe link or by contacting us directly. We will process opt-out requests within 5 business days. Marketing messages will not exceed 5 per month.

We take reasonable steps to protect your Personal Information from unauthorized access, misuse, modification, or disclosure. Our security measures include:

• Encryption
• Secure servers
• Firewalls
• Access controls
• Regular security audits

We retain Personal Information for a maximum of 7 years unless required for legal or business purposes. Active data is retained for 90 days, while archived data is retained for 5 years, after which it is securely deleted using government-approved deletion standards.

You have the right to:

1. Access the Personal Information we hold about you (Australian Privacy Principle 12).
2. Correct inaccurate Personal Information (Australian Privacy Principle 13).

To request access or correction, please contact us in writing at the contact details below.

If you have a complaint regarding our handling of your Personal Information, please contact us using the details below. Complaints will be reviewed by Munjot Singh Bedi and/or Tegbir Sandha.

• We will acknowledge receipt of your complaint within 5 business days and provide a reference number.
• We aim to resolve privacy complaints within 30 business days. If more time is needed, we will notify you in writing.
• Complaint records will be retained for 12 months after resolution.
• If the matter requires escalation, our Privacy Officer will review your case within 10 business days.
• If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Your Personal Information will not be disclosed outside Australia unless you expressly request it. If you request an overseas transfer, the recipient will not be required to comply with Australian Privacy Principles, and we will not be liable for any mishandling of your data.

If you have any queries, seek access to your Personal Information, or have a complaint, contact us at:

📧 contact@vortexai.com.au